A unique managed services delivery model means your organisation achieves economies of scale by having a degree of ownership. It also determines the type of service and service levels required in order to meet your business requirements. We accomplish this through people, systems, and the availability of spare parts, and our service desk actively monitors each service request against your service level agreement.

Escalation procedures ensure that meticulous measures are put in place to minimise the risk of non-performance. Preventative maintenance alerts and services allow our customers to avoid network failure and to control their OPEX far more accurately.

Objectives:

  • Shared service standards
  • Tools and associated service delivery strategy
  • Continued performance improvement
  • Consolidation of service offerings
  • Optimising and reducing costs

Performance metrics and accountability:

  • Team responsiveness
  • Team capability
  • On time delivery
  • Customer satisfaction
  • Identifying areas for improvement